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We will be your complete tech partner so that you can focus on the business without any hurdles. This support is to keep your business up and running for greater outcomes.
Our support runs with attached SLAs tailor-made for the support level required for businesses so they are not ambiguous.
Protocol | What you’ll get | SLA Type |
---|---|---|
Z1 |
| Inclusive |
Z2 |
| Functional Support |
Z3 |
| Tech Support |
Z4 |
| Server Support Add-on |
Inclusive | Functional Support | Tech Support | |
---|---|---|---|
License Type | One Time (perpetual) | One Time (perpetual) | One Time (perpetual) |
Support Validity | 30 Business Days | 3 months | Scope of Work |
Onboarding Training (one-time) | 4 hrs | 6 hrs | Hourly |
Access to KB | Yes | Yes | Yes |
Communication Type | Email, Tickets | Email, Tickets, Call | Email, Tickets, Call |
Support Hours | 10 hrs | 25 hrs | as demanded |
Critical Response Time i Support for critical cases such as software errors, hardware (server) faults which leads to system failure | up to 1 business day | up to 1 business day | up to 1 business day |
Average Response Time i Response time for normal support requests which do not fall under the critical category | up to 4 Business Days | up to 2 Business Days | up to 2 Business Days |
SLA | Z1 | Z2 | Z3 |
Pricing | Contact Us | Contact Us | Contact Us |
Inclusive | Functional Support | Tech Support | |
---|---|---|---|
License Type | Saas / monthly | Saas / monthly | Hourly |
Support Validity | Lifetime | Billed Monthly | Scope of Work |
Onboarding Training (one-time) | 4 hrs | 1 hr / Month | Hourly |
Access to KB | Yes | Yes | Yes |
Communication Type | Email, Tickets | Email, Tickets, Call | Email, Tickets, Call |
Support Hours | 1 hr /month | 2 hrs / month | as demanded |
Critical Response Time i Support for critical cases such as software errors, hardware (server) faults which leads to system failure | up to 1 business day | up to 1 business day | up to 1 business day |
Average Response time i Response time for normal support requests which do not fall under the critical category | up to 4 Business Days | up to 2 Business Days | 2 Business Days |
SLA | Z1 | Z2 | Z3 |
Pricing | Contact Us | Contact Us | Contact Us |
Note: We advise you to contact us to know more on support plans rather having any assumptions and do read our support policy for terms.
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Chat nowFeel free to get in touch with us about any of your product customization requirements. We would love to help you.
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