Do you provide a live demo of your software(on Skype)?
Yes, you can get a personalized live demonstration from our experts in your time zone and according to your convenience. Click here for a free guided demo. We look forward to hearing from you.
Can I use thesingle web to print tool for the personalization of any range of products I offer on my web store?
Yes, our web to print tool works for any range of products showcased on your web store. You will need to enable the designer tool for each product.
Will it support multilingual websites?
Yes, our software supports multiple-language websites like English, Spanish, Dutch, German, French, Polish, Chinese and Arabic etc.
Can I have a free trial of your Software?
As per our company policy, we can’t provide our product on a trial basis. But you can have a personalized demo from our product representative to get a better understanding of our product before investing in it. To get the demo, please send your demo request from here or just check out and go ahead with the buying process as we have a
refund policy intact especially put together for these instances.
Do you have a refund policy?
Yes, you can refer our refund policy @
https://www.printxpand.com/refund-policy/. We stand behind the quality of our product design tool with a 30-day money-back guarantee. Moreover, we do not provide refunds for the Hosted solution. The payment will keep recurring as per the plan you select (monthly/yearly). If at any given point you want to discontinue the service, you will have to approach us and we'll cancel the order for you.
Can I upgrade to a different plan after the subscription?
Yes, you can upgrade to a different plan. As our features are devided into addons, you can visit our website to purchase any addons you want. Once you complete your payment for that particular addon, you can download the zip file from your My Account section.
Can I transfer the license to another domain after I purchase it? If yes, are there any charges for the transfer?
Yes, you can transfer the license. We provide it free for "Four" times a year.
Is this skin & cover Design Software compatible with my industry?
We have developed “Brush Your Ideas” skin & cover Design Software keeping a wide range of industries in mind. We are sure there is a very promising and prominent role of our software in your industry. For any further details, connect with our Product experts on a Skype call and they can suggest the best possible use of our software on the basis of your industry.
Does it require any customization for my industry?
No, it doesn’t require any customization on your website. Your users can easily design the products minutes after you have installed the same on your web store. It will seamlessly work with your products.
What if I want to install it on more than one domain or development server?
On single domain purchase, we allow one live and one complimentary development domain. But if you would like to use the extension on other than these two domains with a single instance, then you need to pay extra for additional domains.
Does it load already designed products’ templates?
Yes,the design tool provides the feature in which admin can design templates for products on the store and showcase the same on their website to get their customers started with designing.
Is your design tool compatible with iPad and iPhone?
Yeah, the “Brush Your Ideas” design tool is fully responsive. It will work on every smartphone and tablet.
What are the supported browsers?
Our Designer Tool supports the following browsers: Safari, Chrome and Firefox.
Do you offer Product Updates? If Yes, than how and are those Free?
Yes We offer 3 Months of Free Update. You will get notified when any new update is released. However if your Product is Customized, Updates may involve some charges which is of to make the update compatible to the features customized already.
Product Design Tool FAQs
BackWhat are the required details for the installation?
For magento, we'll require Admin, FTP and SSH details. For API solution it depends on the technology you are using.
Do you provide Clipart?
Yes, we provide 2000+ cliparts with essential and to access 10,000+ customizable clipart, you can purchase our Addon for the same.
What would be the on-tool downloadable and saved design file type?
Customers will be able to download and save the designs in .jpg or .png file format.
What would be the output file type?
The printable output file format will be in .pdf, .jpg, .png, and .svg. Moreover, it will be visible in the order information tab in your admin panel.
Could we set DPI for Output files?
Yes you could set the DPI for Output files from Admin Backend -> Configurations Panel.
What would be the compatible file format to upload masking images by admin?
The admin needs to upload masking images in .svg file formats.
Is flash required to run this software?
No, it is not required. skin & cover designing software is HTML5 based.
Are there any restrictions on the resolution of the product image?
Yes, to get high-quality output, you will have to upload a high-resolution product base image.
How to set the configuration so the customers upload high-resolution images?
You can set the minimum image size from the admin panel under the configurations tab.
How to create design templates?
Go to “Make the Design” option in the product grid. You can access your all designed templates from Mange Design Templates menu, and Design Template Categories.
Do we need to add a separate catalog for designer products or will it work with the existing catalog?
No, there is no need to create a separate catalog for designer products. You just need to enable our designer tool for the designer products in your existing catalog.
Which image library is used in this design tool?
This tool uses GD libraries default for PHP.
How will grouping of all objects work into the canvas?
Based on the user inputs, all the selected objects will be considered as a single object and user will be able to edit and manage that grouped object using the tool.
On what basis the object alignment will work?
For single object, alignment will work according to the design area canvas, but for group of selected objects, will align them according to objects.
How Name & Number feature will work?
It will only work with Configurable products. You have to enable Name & Number from product level attrubute. Also you need to select Name & Number tab from Store → Configuration (If you have selected custom tabs from catalog product, you need to select Name & Number there too).
Will this Software conflict with any of my existing Third-Party Extensions?
This may conflict with other Third-party software. But you can always contact our support team for these issues. Just drop an email to
support@printxpand.com and we will get back to you as soon as possible.
What is cache lifetime?
For angular, cache lifetime is of 15 minutes. For Magento, admin need to set cache lifetime from configurations.
How to create masking images?
Please refer to
this link for a clear idea on how to create masking images.
What kind of sample output files do we provide?
Kindly checkout this
URL for the niche idea for sample output files.
Do you offer Product Upgrades? If Yes, how do you manage charges?
Yes, we do offer product upgrades. The charges depends on the size of Upgrade.
Does your Product include support?
Yes, our product includes a free support for 3 months. It is recommended to get in touch with our team to know more.
Which payment options are available?
We accept payment through PayPal, Credit / Debit Cards and Bank transfer.