Software procurement is a rather complicated process. In a standard scenario, it goes through a number of touch points before and after the buying process. As a brand, we aim to make this process smoother and provide up to 30 days of money back for majority of our products.

Given below is our Refund Policy:

  1. Cardinals:
    1. If any substantial evidence is available to us that points towards the “Copyright Infringement” of our product(s), you will be subjected to legal procedure and we will not be able to conduct any business with you until resolved.

    2. While integrating our products in your ecosystem, if there are any conflicts with third-party software or tools, any additional development required to resolve these conflicts will be chargeable.

    3. The cost for installation and the customizations are non-refundable.

    4. In an instance where we have already processed a refund for a given product and the customer chooses to buy the same product ever again in the future, there will be no refunds for the following instances.

    5. ‘Change of Mind’, ‘Purchased for Evaluation’, ‘Purchased by Mistake’, and ‘Product No Longer in Use’ are not valid reasons for the refund.

    6. Do bring this to our attention if you have purchased an incorrect version (i.e. the version of the framework). In most cases, we will provide a compatible package in change.

  2. While Handling Your Complaints:
    1. Once we receive your issue, we would require 4-5 business days to resolve your issue. We encourage your support as we would need details of the issue and the access of your staging/development store along with the login credentials (Admin, FTP, SSH, etc).

    2. We provide up to 30 days of money-back period for all of our products. As long as you share the issues within this period and we find that the product is malfunctioning, corrupt, does not work as described in the product page (based on the version you have purchased) or when issues can not be resolved, we will process the refund once we have the same request in an email.

    3. We expect the customer to deactivate the license and destroy all the copies of the product(s) from the servers, the purchase confirmation emails, and if there are any other copies elsewhere. If the customer chooses not to do so and continues using the product(s), he/she will be subjected to clause 1(a) of the cardinals.

  3. Product Types
    1. Purchases with One Time License Payments

      Any purchase made on where the product license is validated through one-time payment falls in this category. We will refund 70% of the amount against the payment made, provided you raise the request for the same within 30 days of the date of payment made. The amount paid against the cost of installation and any additional support utilized will not be refundable.

    2. Purchases with Monthly Subscriptions

      If at any time during your first month of using our service you want a refund, please contact us. We will try to address your issue, provide a timeline for a solution that will meet your needs. Otherwise, we will refund 70% of the amount against the payment made. Please note, that this will only be subjected to the first monthly payment, and all the other subsequent payments will fall into (3.d) Auto Renewals Policy.

    3. Purchases with Annual Subscriptions would not force you into an annual subscription as a condition to using our products/services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual upfront commitment, we offer a significant discount over the already-low monthly subscription cost.

      During your first 30 days using our service, you can contact us for any issue. We will do our best to address your issue. Otherwise, we will refund 70% of the amount against the payment made.

      c(1) In an instance, you raise an issue outside the 30 days of the money-back period for products purchased on an annual subscription, PrintXpand’ product board reserves the right to proceed with your request. If they grant the refund, we will refund 70% of the amount on a pro-rata basis for the remainder of the period of the subscription. In order to claim the refund, it is crucial that you submit your issue within the first 30 days from the date of payment.

    4. Auto Renewals

      For your convenience, your monthly and yearly subscriptions will be auto-renewed until you cancel the service. Every time we will send an email specifying the amount that will be charged to your credit card/PayPal account. Similarly, after each renewal, we will send you a receipt via email specifying the amount that has been deducted along with the next renewal date and next renewal amount.

      We know that sometimes customers forget to cancel an account they no longer want until it has already been charged. That's why you can cancel your monthly/annual subscription even after five business days of your renewal date. We will refund 70% of the amount (Last Payment Only) against the payment in the event we receive communication from your official email address in 5 business days of the auto-renewal payment date. If you fail to update us within this time frame: (1) For Monthly Payment - we will cancel your subscription so the auto-renewal cycle will be canceled with no refunds for payments already processed. (2) For Yearly Payment - The clause 3.c(1) will be applied in its entirety after 5 business days of receipt of the auto-renewal payment.

PrintXpand conforms to strict ISMS guidelines and it is an ISO 27001 registered company. We are committed to providing distinguished support and set customer experience standards above par. While we maintain these standards, we are equally focused on protecting our copyrights.

We welcome any advice or suggestion to improve our products!

In case of any conflict, we have a PrintXpand decision board who will go through your issue and reserves the right to give a final conclusion.

Please note that the above Refund Policies may change from time to time.